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Holidays are approaching! We will be closed for orders from Dec 13, 2023, and will resume shipping on Jan 10, 2024.
Holidays are approaching! We will be closed for orders from Dec 13, 2023, and will resume shipping on Jan 10, 2024.

Return/Exchange and Shipping Policies

Returns/Exchange Policy

  • No face masks or sale items will be accepted for return or exchange.
  • All returns & exchanges must be approved.
  • Please contact: info@oscardo.com for approval.
  • The policy lasts 30 days since the purchase date & the receipt or proof of purchase is required.
  • If approved, please send the item(s) in original packaging to: Oscardo Inc., 1145 Bellamy Rd N, Unit 14, Scarborough, ON M1H 1H5, Canada.
  • All the returns are inspected, and refund or exchange is granted upon approval.
  • For the credit card charges 5% additional fee may apply.
  • The bank return takes 7-10 working days.

 

Shipping

  • The orders are shipped within 2-3 working days upon receiving.
  • Lost packages are refunded or replaced only for trackable shipments.
  • To be eligible for the refund you should consider using a trackable shipping service or purchasing shipping insurance. Shipping costs are non-refundable.
  • There is no warranty for deliveries by shipping companies (UPS & Canada Post) and the delivery time is only an estimate.

Pick Up

  • Please wait for an email or phone call to notify you for pick up before you come
  • Pick up address is 1145 Bellamy Rd. N. Unit 14, Scarborough, ON, M1H 1H5
  • Please drive to the back loading dock (warehouse) for pick-up
  • We are not open to the public to show merchandise