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Return/Exchange and Shipping Policies

Returns/Exchange Policy

  • No face masks or sale items will be accepted for return or exchange.
  • All returns & exchanges must be approved.
  • Please contact: info@oscardo.com for approval.
  • The policy lasts 30 days since the purchase date & the receipt or proof of purchase is required.
  • If approved, please send the item(s) in original packaging to: Oscardo Inc., 1145 Bellamy Rd N, Unit 14, Scarborough, ON M1H 1H5, Canada.
  • All the returns are inspected, and refund or exchange is granted upon approval.
  • For the credit card charges 5% additional fee may apply.
  • The bank return takes 7-10 working days.

 

Shipping

  • The orders are shipped within 2-3 working days upon receiving.
  • Lost packages are refunded or replaced only for trackable shipments.
  • To be eligible for the refund you should consider using a trackable shipping service or purchasing shipping insurance. Shipping costs are non-refundable.
  • There is no warranty for deliveries by shipping companies (UPS & Canada Post) and the delivery time is only an estimate.

Pick Up

  • Please wait for an email or phone call to notify you for pick up before you come
  • Pick up address is 1145 Bellamy Rd. N. Unit 14, Scarborough, ON, M1H 1H5
  • Please drive to the back loading dock (warehouse) for pick-up
  • We are not open to the public to show merchandise